Workplace Conflict: Tools for Conducting Tough Conversations

Thursday, September 30, 2021, 9:00 AM - 11:00 AM

As human beings, it is inevitable that we will have conflicts with others in the workplace. Skilled leaders understand that conflict is a natural part of organizational life and are adept at detecting and working with the tensions that arise. Well-managed conflict can actually strengthen relationships, resulting in higher quality decisions and stronger teams.

1. Recognize five common modes of responding to conflict and the types of situations to which each mode is best suited.
2. Explain how human biological programming can interfere with clear thinking when you feel challenged and use strategies to return to center and focus on your ultimate goals (vs. "winning" or "appeasing" in the moment.
3. Identify methods to create and restore psychological safety when emotions run high.
4. Convey your own perspective in a way that increases the likelihood that others will share their perspectives with you - a necessary prelude to effectively resolving conflict.

The meeting will take place virtually via Zoom. 

Access meeting here

AMA PRA Category 1 Credits™ (2.00 hours), CME Non-Physician (Attendance) (2.00 hours), OUWB Meaningful Participation (1.00 hours)

In support of improving patient care, Beaumont Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Medicine CME: Beaumont Health designates this live activity for a maximum of 2.0 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Disclosure of Financial Relationships: Please click the faculty name to view the individual's financial relationships with ineligible companies.

Mitigation of Relevant Financial Relationships

Beaumont Health adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.